| Shipping Method |
Delivery time frame |
Insurance |
Pickup Location |
Availability |
| Regular Air |
2 - 4 weeks |
Not available |
Home address / General post office |
Small packages weigh less than 3 - 4 lbs. |
| Insured Express Air International |
1 - 2 weeks |
Included |
General post office |
Medium packages weigh less than 50lbs. Monitors and computer are too large for this category |
| Insured Sea Mail |
4 - 8 weeks |
Included |
Trico shipping agent, Colombo. |
Large packages. Almost any volume and weight |
| Assembled PC via Insured Sea Mail |
4 - 8 weeks |
Included |
Trico shipping agent, Colombo. |
Large packages. Almost any volume and weight |
Time frame is provided according to the third party shipper (DHL/UPS/USPS and etc..), Processing time is not included. Orders has to be placed at least one week before the provided 'Sea Mail ship by date' to include your order in the next shipment.
Duties and taxes
As any international purchase, orders placed through USLanka.com may generally be subjected to local import duties and taxes. These duties and taxes are born by the customer. USLanka.com is not responsible for any of these charges. Please visit
http://www.customs.gov.lk/ for duty rates.
Lost or Damaged Orders
USLanka.com is not responsible for any lost/damaged items unless the selected shipping method is insured. Although lost/damaged cases are rare we strongly recommend you to go with an insured shipping method especially for valuable articles.
Insurance Claims (Apply only for insured shipping methods)
If you notice that the product was damaged at customs/general post office/shipping warehouse, customer should REFUSE to collect it and immediately inform officers there and USLanka.com. Also if the package is not arrived within standard time frame please inform us immediately. USLanka.com will issue a replacement once the insurance company informs us if the package is lost or damaged. This process may take from 30 – 60 days. USLanka.com is not responsible for any subsequent difficulties occurred to customer due to the delay.